Rights and Responsibilities of Patients
We aim to provide an excellent service, to be responsive to your needs, to treat you with courtesy and respect and to be efficient in providing your medical care but to achieve this we ask for your support and co-operation.
We ask you to treat the practice staff with the same courtesy and respect – rudeness to staff is not acceptable.
Please do not be unavailable for your calls – we appreciate we may keep you waiting on occasions but that is usually due to the doctor over running with an earlier patient. If you are unavailable we may ask you to reinstate your request.
Let us know if you cannot keep your booking with the doctors, nurses, midwives or counsellor as soon as possible.
Patients who regularly fail to respond affect the day to day running of the practice and this in turn may affect the doctor/patient relationship. We will try to resolve such issues with you directly but it may be necessary to ask you to register with another practice.
We have a zero tolerance policy with regards to violent/abusive patients. The definition of violence: “Any incident where a GP or his staff are abused, threatened or assaulted in circumstances related to their work, involving an explicit or implicit challenge to their safety, well-being or health”. If an incident occurs, we will telephone the Police and that patient will be removed from the Practice list. If patients are persistently rude then we will write detailing our concerns and this may result in that patient being removed from our list.